Customer Service

Good customer service is a given these days. That’s why our team strives for nothing short of perfection.

Prompt and transparent customer service is the best way to build long-lasting relationships with your customers. Our internal focus on honesty, transparency, and kindness means that every customer is treated equally, and every concern is addressed.

Additionally, we take the weight and responsibility for product damages. We will refund and reship the item, without you hearing a complaint or lifting a finger.

Handling your own customer service can steal valuable time from your team and cause staffing issues around peak shipment times like the holidays. When you partner with Brandfox, we handle your customer service from pre-order questions to price disputes, so your team can spend time doing what they do best.